•  Check the Junk Email folder of your email program.  Right-click on the confirmation email and mark it as "safe" and the next confirmation you receive from the UB site will go to your Inbox.

•  Confirm that you answered "Yes" to the question "OK to email" on the MyAccount tab.

 The text I entered doesn't fit in the space on the on-screen proof

•  Every effort has been made to accomodate the infinite possibilities of character length, however some email addresses and company names can get pretty long.  As long as your complete information is entered in the text field, UB will make it look appropriate once the order is received.

I didn't enter any information for a particular text field but sample text displays on the proof

•  Every product comes with sample text already inserted in most available text fields.  If you don't wish for any text to appear in a particular field simply press the space-bar and the sample text will disappear.

 I used the space-bar to get rid of the sample text but now I have a blank line

•  UB will remove the blank line once your order is received